COVID-19 changed how economies, consumers, and the supply chain behave. All that change means that significant amounts of legacy data are no longer useful and, in many places, we are starting from ground zero. But for CIOs who are responsible for the infrastructures, platforms, and tools that manage and move data, essential data realities may not have changed, although their scope certainly has.
Due to the pivotal role technology is playing in transforming the working world amid the pandemic, CIOs are dealing with a tremendous amount of data movement, processing, storage, and security concerns. As CIOs look ahead to 2021, here are five tips for approaching their growing data responsibilities.
With more data processing and movement happening inside and on the edge of organizations, data leaks are an increasing risk and increasingly hard to identify. Some businesses are enlisting AI not only to scan for leaks but also to prevent them. The 2019 Gartner Security and Risk Survey showed that “over 40% of privacy compliance technology will rely on AI by 2023, up from 5% in 2019.”
Automated, AI-driven data leak prevention tools can proactively eliminate unwanted data leaks by tracking, limiting, and even blocking data access and sharing. In addition, AI-based data defenders can learn from prior and future malware attacks and data loss events. These lessons can be applied to new intrusions, helping identify risk, such as suspicious customer or employee behavior, and mitigating issues before any leaks can occur.
COVID-19 weakened IAM security for many organizations as the rapid move to remote and hybrid workforces has made identity and access protocols significantly more difficult to monitor and maintain. One way to improve safeguards and governance around privileged account access and orphaned accounts is to embrace single sign-on (SSO).
The workforce volatility of 2020 also underscores the importance of testing and assessing current multi-factor authentication (MFA) processes for vulnerabilities for 2021 and beyond. SSO can only work if MFA is at its best, and CIOs and their teams need to address and shore up any access-related vulnerabilities that bad actors or disgruntled employees could use to harm the business.
Now that digital communication has become the primary method of engaging customers, CIOs can help their organizations optimize digital engagement at every step. The value of digital engagements is that every step is logged and can be tracked. CIOs can select what metrics are important to them and create dashboards for tracking, assessing and sharing the success of an engagement.
CIOs need to work with their partners across the business to assess how data capture and analysis should evolve in order to keep pace with current market trends. If outdated data models are being used to assess the customer journey, the business is losing competitive ground without even knowing it.
2021 for many CIOs will be a time to consider adding more data processing and storage infrastructure to the edge. The question to ask when rethinking infrastructure architecture and considering migrations to the edge is this: How much real-time data processing and rapid decision making will be needed to keep customers engaged and business competitive? The greater the demands are for rapid processing power and data analysis, the more likely it is that CIOs will need to add or increase edge computing capabilities.
Evolve disaster recovery plans for data
2020 has felt like an ongoing stress test for business continuity and disaster recovery plans. As we head into 2021, factor in lessons learned and finetune plans to address any new or growing data risks. For example:
- How much data loss can the business tolerate should another catastrophic event occur?
- Do current disaster recovery plans account for growing data sharing and processing demands?
- Where has remote work stressed the system and created any weaknesses or new needs?
Data integrity and security are essential to our ways of work and life, and every adversity underscores that precept. While data needs may be challenging for CIOs in the year ahead, the lessons of COVID-19 will have prepared us well.
Author: Anna Frazzetto
As Chief Digital Technology Officer for Tential, Anna Frazzetto is an IT solutions strategist working and partnering with leading U.S. businesses and growing start-ups. With a strong focus on data and analytics solutions developed through onshoring and offshore services, Frazzetto is dedicated to helping organizations expand their digital capabilities and technology resources to address critical business business challenges. Throughout her career, Frazzetto has experienced IT and business workflows from different regions and cultures. Formerly, as NashTech Global's CDTO and President of Technology Solutions, she led global teams to support organizations throughout North America and the APAC region, from start-ups and growing multinationals to global industry leaders. Frazzetto is a sought-after speaker on digital innovation, outsourcing and workplace diversity and is an advocate for increasing the numbers and influence of women in technology. She was named to Staffing Industry Analysts’ 2018, 2019 and 2020 Global Power 150 Women in Staffing lists and serves as the national chair of ARA, an organization aspiring to attract, retain and advance women in IT.