The pandemic has spawned new opportunities to create competitive advantage based on work from IT.
As the pandemic took its toll on hospitals and healthcare providers, Agero wanted to make sure that healthcare workers were at the front of the line in an auto emergency. It created a feature on its white label app where a user that identifies as a healthcare worker can be moved to the front of the digital queue. “It wasn’t something we planned, but we’re able to do it,” Gracy says.
The pandemic has reinforced the power of the ecosystem, he adds. “We’re doing more and more work not just as a white label provider on behalf of our clients, but recognizing there’s an ecosystem of different players, where you’re exposing your API, you’re collaborating now across different providers — where you’re really talking about cross-enterprise collaboration on behalf of a shared client or space or ecosystem.”