Step 3: Let’s try to fix this
The No. 1 complaint that most tech job candidates have is a variation on the following:
- “I wasn’t communicated with.”
- “The hiring process was very generic and didn’t get into technical skills; I’m not even sure the hiring manager understood the role he was hiring for.”
These are both solvable problems.
More communication: Use email automation and chatbots. Allow FAQs to be handled in that manner. Set up a trigger with your ATS so that candidates get updates on their status at 1, 3, and 5 weeks. Design a more empathetic “Sorry, you didn’t get advanced” email.
Generic Process: Bring in third-party experts, or have members of the team that the candidate will join do early-stage interviews. Make sure the hiring manager has justified why he/she needs this job open. Make sure the hiring manager can explain what the role does. Make sure he/she can explain that to the recruiter.