Big change No. 1: Turnover
The average tenure of a North American employee is a little over three years right now. That’s, what, about 12 quarters? (This is how senior leadership teams think.)
If you’re turning over relatively quickly, the “organizational glue” that used to exist in companies is constantly shifting. You might have one dominant type of personality for 18 months, and then suddenly it’s all bro-y millennials on your sales team. This stuff happens.
When the actual context of the people involved is that fluid, core values have to matter. We often confuse this with process, as in “Follow these processes.” Process is part of your values, sure, but they are not the same thing.